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Privacy Policy
This is a privacy policy for Florence Roby Ltd. Our homepage on the Web is located at http://www.uniformcollection.com
We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:
Florence Roby Ltd
Overbrook House
Overbrook Lane
Knowsley Business Park
Prescot
Merseyside
L34 9FB
You may call us:
In the UK : 0151 548 2228
International: +44 151 548 2228
Dispute Resolution
In case of any dispute, please email us at froby@uniformcollection.com or call us on one of the above telephone numbers.
What is your Privacy policy?
Our Privacy Policy governs how we will deal with any information we collect about you when you visit the Florence Roby’s site. This policy may be updated and you should therefore return here regularly to view the most up to date policy. It is also advisable to print off a copy of this policy for your records.
Florence Roby is committed to protecting your privacy and security. We will ensure that any information we obtain and use will always be held, used and transferred in compliance with all applicable data
protection rules. In particular, once you have registered with Florence Roby, we will never pass your details to anyone else without asking you first.
We do collate statistics about site traffic, sales and other commercial information which we use to assist us in improving the service we provide to you.
Information we collect
Florence Roby is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection
Act 1998 & subsequent revisions thereof). We collect information about you for three reasons: to process your order (including payment authorisation), to provide you with the best possible service and to assist
in developing the sites content.
The type of information we will collect about you includes:
your name
address
phone number (including mobile number)
e-mail address
credit/debit card details
age
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date.
The personal information which we hold will be held securely in accordance with our internal security policy and English law.
Cookies
Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of
data that a Web site can send to your browser, which may then store it on your system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Please
note, however, that this may impair your use of our web site including special offers and vouchers.
Our site makes use of cookies. Cookies are used for the following purposes:
Contacting users
Completing the user's current activity User targeting User analysis Individual-based decision-making Research and development
Why do I need Cookies?
Florence Roby uses cookies as part of the
mechanism to hold the contents of the shopping basket during each visit that you make to the site, and as such we require both permanent and session cookies to be enabled.
Personal Information
Why do you need my Personal Information?
The information we receive from customers helps us continually improve your shopping experience. Here are the types of information we gather:
Information You
Give Us: We receive and store any information you enter on our Web site, provide over the phone or send us by email. We use the information for such purposes as responding to your requests and improving the Florence
Roby’s site. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, we use "cookies" which give us information about the computer you are
using when your Web browser accesses Uniformcollection.com.
Security on the Uniformcollection site
Is your internet connection secure?
Your payment and order details are normally
sent to us across a secure connection that uses a 128 bit certificate. This means that the information is encrypted and cannot be read by anyone other than ourselves. You can see that the pages are secure because
the address in the address bar changes from being http:// to https://. You will also see a padlock symbol or key in the bottom bar of your browser.
Please take the utmost care whenever you visit our or any
other e-commerce site and in particular, make sure that nobody is able to obtain your password (if you use one). Once you have completed your purchase and to ensure all confidential information is removed, we
recommend that you close all browsers.
Payment Information
We accept most major credit and debit cards including Visa, MasterCard, Delta, Switch, Solo, and Visa Electron.
At Florence Roby, your credit card is only charged for goods once the items ordered have been despatched from the warehouse. If there are any items on your
order which are not in stock, you will not be charged for them until we actually ship them to you. You will be advised by e-mail or post if we are unable to complete your order.
Personal Firewalls
We at Florence Roby have noticed an increase in the use of personal firewall software (e.g. Zone Alarm, PTF, TERMinate and many others). Under certain circumstances these Firewalls may deny access to
our (and other web sites) secure servers.
To enable access to secure servers, check that the firewall is configured to allow the web browser to connect over port 443 (SSL). We have also seen instances
whereby stopping and restarting the firewall may resolve connectivity problems.
Accounts & Passwords
Your account contains your delivery and billing details, e-mail preferences and a record
of your orders. You will need your e-mail address and password to see or edit your personal details.
If you are a New Customer, you can create an account by going to the ‘Create New Account’ page. You may also order without creating an
account.
If you can't remember your Password, go to the ‘Create New Account’ page, enter your e-mail address, click on 'Forgotten your password?' and it will be automatically e-mailed
to you. (Please note that, for security reasons, our Customer Service team cannot see your password, so are unable to confirm it for you.)
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