Returns Policy Information

If any stock garments are not required for any reason, we will be happy to replace them or to refund their value provide that; (a) the goods are returned to us within 7 days of delivery, carraige paid, unused and in the original packaging, unwashed and with the original labels; (b) our invoice relating to those goods has been paid. All items returned for a refund will be subject to a 15% handling and re-stocking fee, this will be deducted on receipt of goods. For items that require exchange please enclose a payment for £5.00 to cover the cost of delivery and admin charges. Non stock, made to order or embroidered garments cannot be exchanged if they are supplied correct to order. When returning goods please enclose a copy of the delivery/despatch noteand tick the items you are returning staing clearly whether you would like an exchange or refund. When returning goods, please ensure taht your chosen carrier will guarantee delivery and insure you for the full value of the goods. Florence Roby is not liable for returned goods lost in transit.